What are your rights under the Keurig warranty?

Picture of a girl drinking coffee with the text warranty on the foreground

Warranties help us feel more comfortable making a large purchase and luckily, the purchase of a new Keurig will automatically come with one. These warranties can be a lifesaver when things go wrong, but they aren’t always cut and dry. 

Keurig warranties its products for one year, but there’s a lot more that goes into the warranty than just how long it’s good for. Warranties are conditional and can be voided, so it’s important to have a full understanding of your rights as a consumer when purchasing a Keurig and how to take advantage of the warranty, should you need it. 

What is a warranty?

Let’s start out with the basics. Merriam-Webster defines a warranty as, “a usually written guarantee of the integrity of a product and of the maker’s responsibility for the repair or replacement of defective parts.”

What this essentially means is that by offering a warranty with their products, Keurig provides reassurance to customers that their brewers are guaranteed to arrive and function as they should for a set time period. With this type of agreement, customers can rest assured that, should they have an issue with their Keurig, the company will replace it at no charge.

But as with most contracts, which a warranty is, there is fine print. If you’re anything like me, you’re too excited to get your Keurig up and running to pay any mind to paperwork that may have come in the box. 

Most of us assume (or hope) that we won’t have any issues or need for the warranty, so we don’t give it the time and attention it deserves. But when a problem does arise, you’re either kicking yourself for throwing the paperwork out or digging through your junk drawer to find the warranty papers you stuffed in there months ago.

So avoid the headache altogether! I’ve put together all the resources you need to learn more about your Keurig warranty, how it can be voided, and how to contact the company to take advantage of it!

Keurig warranty basics

It is important to note that Keurig offers a limited one-year warranty with the purchase of a new product within the United States or Canada. The word “limited” is key because it technically does not cover every possible thing that could go wrong with your machine.

One of these conditions is that the warranty covers “normal home use,” so anything they define to be outside of those parameters might not be covered under the warranty. If you decide to bring your Keurig to the office for use in the breakroom, this very well could void the warranty.

Another thing to keep in mind is that the warranty states that your replacement brewer, should you need one while yours is under warranty, “may be new or reconditioned.” This means you may receive a refurbished Keurig that was sent back to them with an issue and has since been fixed. Luckily, the warranty assures that the replacement will also have a one-year limited warranty.

What’s not included in the Keurig warranty?

Here’s where you’re really going to want to pay attention. Sometimes it’s more helpful to know what you’re not entitled to than what you are entitled to when it comes to a warranty. Keurig’s warranty does not cover damages resulting from: 

● Consequential or incidental damages

● The use of non-Keurig pods

● The use of non-Keurig accessories

● The use of non-Keurig parts

● Servicing completed by a non-Keurig affiliate

● Misuse of the brewer

● Inadequate power supply

● Acts of God

There is an exception to consequential and incidental damages. Depending on what state or province the Keurig was purchased in, there may be laws in place that don’t allow clauses for consequential and incidental damages in warranties. Essentially, you may have more rights under your warranty depending on where you live. 

If you have no idea what consequential or incidental damages are, this article explains it perfectly. In a nutshell, this might include the cost of driving your machine to a repair shop or taking time off of work to have a technician come to your home.

Express and implied warranties

There’s even more fine print in this warranty that the average person may not entirely understand, and it’s the reference to express and implied warranties. Keurig’s warranty states that it’s the exclusive, one and only warranty that comes with your product and doesn’t include what are known as express and implied warranties.

An express warranty basically ensures you get what you paid for. When purchasing a Keurig, you expect it to come as described and do what it is advertised to do. An implied warranty is similar but essentially asserts that the product will come without defects or inadequate information relating to the product.

But just as laws exist in some states and provinces that don’t allow clauses on consequential or incidental damages, the same goes for express and implied warranties. Check out this article to get a better idea of where the laws in your state or province stand and whether or not you may have more rights under the warranty because of that.

How to get service under your warranty

The single most important thing you’ll need to receive service or a replacement under your warranty is a receipt of the date of purchase for your brewer. This will prove that your machine is, in fact, still under warranty.

Since hanging onto receipts for months on end isn’t ideal, the easiest way to go about this is to register your brewer upon purchase at Keurig.com/new. That way you’ll already be in their system and they can easily look you up to see that your Keurig is eligible under warranty.

You can get in touch with Keurig customer service by calling 1-866-901-BREW (2739). If and when it is determined that your brewer needs to be returned for service, they will give you a Return Authorization number, which is critical to having your machine fixed or replaced under warranty.

The importance of knowing your rights

Most of us don’t take the time to read through the fine print and legalese of contracts, but it can save a lot of time and frustration to know your rights under a warranty, even for something as simple as a coffee maker. 

It can be a big decision to purchase a high-quality appliance like a Keurig and if you’re going to spend a significant amount of money on something, you want to make sure it’s worth your investment. Now that you know your rights under Keurig’s warranty for its products, you can make more informed decisions and take action when you know what you’re entitled to.